When you purchase a product on our store, you will be sent an order confirmation email. This email will contain information about your order, as well as a key used to download your product from Native Access.

This key will remain in this email, but will also be available for you within the ‘My Libraries’ section of your account for you to reference.

Products purchased on our web-store before November 2023 will not show within the My Libraries tab. These keys will be available in your original purchase email, but can be requested from our team whenever you require them.

All products that have been downloaded through Native Access will be attached to your Native Instruments account, and serial numbers can be referenced from there.